General conditions of the website www.exodry.bike
applicable from 20/12/2022
These general conditions are applicable between Exodry SAS, share capital: €10,000, RCS of Saint-Brieuc: 909902510, registered office: 4 rue André-Marie Ampère – 22300 Lannion, France, telephone: +33772262312, email: contact@exodry. bike , intra-community VAT number: FR49909990251, hereinafter "Exodry" and any person, natural or legal, under private or public law, registered on the Site to order Products, hereinafter "the Customer".
“Customer”: any person, natural or legal, under private or public law, registered on the Site to order Products.
“Site Content”: elements of any kind published on the Site, whether or not protected by intellectual property rights, such as texts, images, designs, presentations, videos, diagrams, structures, databases or software.
“Exodry”: Exodry SAS taken in its capacity as publisher of the Site.
“Internet user”: any person, natural or legal, under private or public law, connecting to the Site.
“Product”: goods of any kind sold by Exodry on the Site and consisting of sports articles, in particular articles for cycling.
“Site”: website accessible at the URL: www.exodry.bike , as well as the related sub-sites, mirror sites, portals and URL variations.
The Site is open and free to all Internet users. Browsing on the Site implies acceptance by any Internet user of these general conditions. The simple connection to the Site, by any means whatsoever, in particular via a robot or a browser, will imply full acceptance of these general conditions. When registering on the Site, this acceptance will be confirmed by ticking the corresponding box.
The Internet user acknowledges by the same fact that he has read them fully and accepts them without restriction.
Ticking the aforementioned box will be deemed to have the same value as a handwritten signature on the part of the Internet user. The Internet user acknowledges the proof value of Exodry's automatic registration systems and, except for him to provide proof to the contrary, he waives the right to contest them in the event of a dispute.
These general conditions are applicable to relations between the parties to the exclusion of all other conditions, and in particular those of the Internet user.
Acceptance of these general conditions assumes on the part of Internet users that they have the necessary legal capacity for this, or failing that, that they have the authorization of a guardian or curator if they are unable , of their legal representative if they are minors, or that they hold a power of attorney if they are acting on behalf of a legal entity.
The purpose of the Site is the sale of Products to Customers.
- ORDER STEPS
In order to place an order, Internet users can select one or more Products and add them to their basket. The availability of the Products is indicated on the Site, in the description of each item. When their order is complete, they can access their basket by clicking on the button provided for this purpose.
- Validation of the order by the Internet user
By consulting their basket, Internet users will be able to check the number and nature of the Products they have chosen and will be able to check their unit price, as well as their overall price. They will be able to remove one or more Products from their basket.
If their order suits them, Internet users can validate it. They will then access a form on which they can either enter their login details if they already have them, or register on the Site by completing the registration form with their personal information.
- Payment by the Customer
As soon as they are connected or after they have fully completed the registration form, Customers will be invited to check or modify their delivery and billing details, then will be invited to make their payment by being redirected for this purpose. on the secure payment interface with the words "order with obligation to pay" or any similar formula.
- Confirmation of the order by Exodry
Once the payment has actually been received by Exodry, the latter undertakes to acknowledge receipt to the Customer electronically, within a maximum of 24 hours. Within the same period, Exodry undertakes to send the Customer an e-mail summarizing the order and confirming the processing, containing all the information relating thereto.
- PRICE - PAYMENT
The applicable prices are those displayed on the Site on the day of the order. These prices may be modified at any time by Exodry for any subsequent order. The prices displayed are only valid on the day of the order and have no effect for the future.
The prices indicated on the Site are understood to be in euros, all taxes included, excluding delivery costs.
- Payment method
The Customer can pay by bank transfer, Paypal and credit card. Credit card payments are made through secure transactions provided by Shopify payment.
In the context of credit card payments, Exodry has no access to any data relating to the Customer's means of payment. Payment is made directly to the bank.
In the event of payment by bank transfer, delivery times only begin to run from the date of receipt of payment by Exodry.
Exodry will send or make available to the Customer an invoice electronically after each payment. The Customer expressly agrees to receive invoices electronically.
- Default of payment
The agreed payment dates may not be delayed for any reason whatsoever, including in the event of a dispute.
Any amount not paid on the due date will give rise, automatically and without formal notice, to the application of late payment penalties calculated on the basis of a rate equal to 3 times the legal interest rate, without this penalty affects the payment of the sums due in principal.
In addition, any delay in payment will result in the billing to the defaulting Professional Client of recovery costs in the amount of 40 euros and the immediate payment of all sums remaining due regardless of the agreed deadlines, plus compensation. 20% of the amount as a penalty clause.
In any case, any delay in payment will result in the possibility of terminating the contract unilaterally at the fault of the Customer.
This clause is part of the provisions of article 1152 of the civil code allowing the judge to reduce the compensation if the judge considers that it is excessive.
- Retention of title
The Products sold remain the property of Exodry until full payment of their price, in accordance with this retention of title clause.
- COMPLAINT - WITHDRAWAL - WARRANTY
- Customer service
The Site's customer service is available Monday to Friday from 9 a.m. to 12 p.m. and from 2 p.m. to 5.30 p.m. at the following non-surcharged telephone number: 0772262316, by e-mail to: firstname.lastname@example.org or by post to the address indicated at article 1 of these general conditions. In these last two cases, Exodry undertakes to provide an answer within 2 working days.
- Right of withdrawal – Distance selling
This article is applicable to the Customer having the quality of consumer within the meaning of the introductory article of the Consumer Code.
- Conditions for exercising the right of withdrawal
In accordance with the legislation in force in terms of distance selling, the Customer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception, where applicable , return costs.
The period mentioned in the preceding paragraph runs from either the day on which the distance contract is concluded for contracts relating to the supply of a service and/or the supply of digital content not supplied on a medium material, or from the receipt of the goods by the Customer or a third party, other than the carrier, designated by him, for contracts for the sale of goods and contracts for the provision of services including the delivery of goods.
In the case of an order relating to several goods delivered separately or in the case of an order for a good made up of batches or multiple parts whose delivery is staggered over a defined period, the period runs from receipt of the last good or lot or of the last piece. For contracts providing for the regular delivery of goods during a defined period, the period runs from the receipt of the first good.
When the fourteen-day period expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the next working day.
The decision to withdraw must be notified to Exodry at the contact details indicated in article 1 of these general conditions by means of an unambiguous declaration. The Customer has, for example, the possibility of using the standard form provided at the end of these general conditions. In any event, Exodry will send the Customer an acknowledgment of receipt of said withdrawal by email as soon as possible.
- Effects of the right of withdrawal
The Customer returns or returns the products to the professional or to any person designated by the latter, without undue delay and, at the latest, within fourteen days of the communication of his decision to withdraw.
When the right of withdrawal is exercised, the professional is required to reimburse the Customer for all the sums paid, as soon as possible and at the latest within fourteen days following the date on which this right was exercised. Where applicable, the professional may defer reimbursement until the Products are recovered or until the Customer has provided proof of the shipment of the Products, whichever comes first. Beyond that, the sum due is, by operation of law, productive of interest at the legal rate in force, as specified in article L. 242-4 of the Consumer Code.
Where applicable, the professional makes the reimbursement using the same means of payment as that used by the Client for the initial transaction, unless the Client expressly agrees to the use of another means of payment and insofar as the reimbursement does not incur any costs for the Client. However, the professional is not required to reimburse the additional costs if the Customer has expressly chosen a more expensive delivery method than the standard delivery method offered.
The direct costs of returning the Product are the responsibility of the Customer. These costs are estimated at a maximum of 30 euros if, due to its nature, the Product cannot normally be returned by post.
The Customer's liability is only engaged with regard to the depreciation of the Product resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this Product.
The conditions, deadlines and procedures for exercising the right of withdrawal are set out in the standard form provided at the end of these general conditions.
- Exclusions from the right of withdrawal
The right of withdrawal does not apply, in particular, to contracts:
- supply of goods made according to the Customer's specifications or clearly personalized;
- supply of goods likely to deteriorate or expire rapidly;
- supply of goods which have been unsealed by the Customer after delivery and which cannot be returned for reasons of hygiene or health protection;
- supply of goods which, after having been delivered and by their nature, are inseparably mixed with other articles.
Similarly, the right of withdrawal does not apply to contracts executed in full by both parties at the express request of the Customer before the latter exercises his right of withdrawal.
- Termination of the contract on the Customer's initiative
The Consumer Customer may terminate the contract by registered letter with acknowledgment of receipt if the delivery date of the goods is exceeded by more than seven days. The Customer will then be reimbursed for the sums incurred by him when placing the order.
This clause is not intended to apply if the delay in delivery is due to a case of force majeure. In such a case, the Customer undertakes not to take legal action against Exodry and waives the right to avail himself of the resolution of the sale provided for in this article.
- Guarantee against apparent defects and faults
It is the Customer's responsibility to check that the Products are in good condition at the time of delivery. This verification must in particular relate to the quality, quantities and references of the Products as well as their conformity with the order. No complaint will be taken into account after a period of three days from delivery. In any case, any complaint concerning the delivered parcels will only be taken into account if the Customer having the quality of merchant has expressed reservations to the carrier in accordance with articles L. 133-3 and following of the Commercial Code.
- Warranty against defects and hidden defects
- Legal guarantees
Customers have a legal guarantee of compliant delivery (article 1604 of the Civil Code), a legal guarantee against hidden defects (articles 1641 et seq. of the Civil Code) and a security guarantee (articles 1245 et seq. . of the Civil Code).
Customers who are consumers also have a legal guarantee of conformity (articles L. 217-4 et seq. Consumer Code).
In order to implement the guarantee, it is up to the Customer to return the product to the address of the head office of Exodry, accompanied by an explanatory letter requesting either the repair, the exchange, or the refund.
The costs of returning the Product remain the responsibility of the Customer, except for consumer Customers implementing the guarantee of conformity of articles L. 217-4 and s. of the Consumer Code.
The consumer Customer has a period of 2 years from the delivery of the goods to act with the seller. As such, he can choose between repairing or replacing the Product, subject to the cost conditions provided for in article L.217-9 of the Consumer Code. Finally, the Customer is exempted from providing proof of the existence of the lack of conformity of the Product during the 24 months following the delivery of the said Product, except for second-hand goods.
Where applicable, the legal guarantee of conformity applies independently of the commercial guarantee.
When the consumer Client decides to implement the guarantee against hidden defects, he can choose between rescinding the sale or reducing the sale price.
- PERSONAL SPACE
- Creation of personal space
The creation of a personal space is an essential prerequisite for any order from an Internet user on the Site. To this end, the Internet user will be asked to provide a certain amount of personal information. Some of this information is deemed essential for the creation of the personal space. The refusal by an Internet user to provide said information will have the effect of preventing the creation of the personal space as well as, incidentally, the validation of the order.
When creating the personal space, the Internet user is asked to choose a password. This password constitutes the guarantee of the confidentiality of the information contained in the personal space. The Internet user is therefore prohibited from transmitting it or communicating it to a third party. Otherwise, Exodry cannot be held responsible for unauthorized access to the personal space of an Internet user.
The Customer undertakes to regularly check the data concerning him and to proceed online, from his personal space, to the necessary updates and modifications.
- Content of the personal space
The personal space allows the Customer to consult and follow all his orders made on the Site.
The pages relating to personal spaces are freely printable by the account holder in question, but in no way constitute evidence admissible by a court. They have only an informative character intended to ensure an effective management of its orders by the Customer.
Exodry undertakes to securely store all contractual elements whose storage is required by law or regulations in force.
Exodry offers Customers the opportunity to participate in a forum relating to its activity or to the topics discussed on the Site. Topics and messages posted on the Site's forum must be in French, using correct and non-vulgar vocabulary. Messages should include polite expressions.
Customers will refrain from uttering any insult or threat. The content of messages, replies and contributions must be strictly in accordance with public order and good morals and not have as their object an illicit or illegal activity. The user undertakes to respect the rights of third parties. Any response advising of a questionable or fraudulent practice will be deleted and the Customer will be subject to exclusion.
Customers are authorized to make references to other subjects dealing with the same themes, or to "official" websites by creating hypertext links using the message writing interface. Any link to a competitive site or to a non-admitted site may be deleted without notice or compensation.
- Posting a public profile
Customers are offered the option of creating a public profile on the Site. In this context, Customers will be able to enter a certain amount of personal information concerning them. All public profiles will be subject to prior validation by Exodry or its team of moderators before they are first put online.
It is expressly understood that the Customer, by deciding to subscribe to the services offered by Exodry and by completing the form relating to his public profile, acknowledges that this data, and in particular his photograph, is likely to be published on the Site and distributed to this title with other Customers and Internet users. The simple fact of providing this information and completing the fields of the public profile creation form will constitute an express manifestation of the Client's desire to publish the said information on the Site.
Customers will have the option of stopping the distribution of their public profile. To do this, they must request the deletion of their Customer account and the termination of services, by following the procedure provided for this purpose. The suspension of the distribution of the public profile will be effective within a maximum period of 3 working days from the receipt of the request by Exodry.
- Customer Contributions
Customers are offered the ability to contribute to the content of the Site by posting comments on their use of the Products and their relationship with Exodry. Comments must be made in French. They will be subject to validation by Exodry or its team of moderators.
By clicking on the "Validate" tab, in order to publish his comment, the Customer grants a non-exclusive copyright license free of charge to Exodry relating to said comment. As such, the Customer authorizes Exodry to communicate to the public online, in whole or in part, his comments on the Site, Exodry's newsletters and the sites of Exodry's partners. The Customer authorizes Exodry to reproduce his comment for the purpose of communicating it to the public online and to produce communication and promotional materials for the Site. The Customer authorizes Exodry to translate his comment into any language for the purpose of communicating it to the public online and to reproduce it on its commercial and promotional materials. The right of adaptation also includes the right to make the modifications technically necessary for the exploitation of the commentary in other formats. This license is granted for commercial and advertising use. It is granted for the entire duration of the rights, for use in France and abroad.
The Customer declares to have the intellectual property and the necessary authorizations to proceed with the publication of his comment. The Customer undertakes to intervene on any request from Exodry to any proceedings brought against the latter as a result of his comment and to guarantee him any costs and convictions pronounced against him as a result, including any legal fees. .
- Deletion of personal space
Exodry reserves the right to delete the account of any Customer who violates these general conditions, in particular when the Customer provides inaccurate, incomplete, misleading or fraudulent information, as well as when the personal space of a Customer has remained inactive since at less than a year. Said deletion will not be likely to constitute a fault on the part of Exodry or damage to the excluded Customer, who will not be able to claim any compensation as a result.
This exclusion is without prejudice to the possibility, for Exodry, to take legal action against the Customer, when the facts have justified it.
- Shipping cost
The costs of delivery or provision will, in any case, be indicated to the Customer before any payment and only concern deliveries made in metropolitan France, Corsica included. For any other place of delivery, it will be up to the Customer to contact customer service.
The delivery costs indicated on the Site are understood to be in euros, all taxes included.
- delivery time
Orders are delivered by GLS France within 2 to 7 working days from full receipt of the price by Exodry.
Certain products or certain order volumes may nevertheless justify a delivery time of more than 07 working days. It will be expressly mentioned to the attention of the Customer during the validation of the order.
- Damaged package
In the event of delivery of a package that is manifestly and visibly damaged, it is up to the Customer to refuse it in order to benefit from the guarantee offered by the carrier. The Customer must also inform the seller without delay, so that a new package is prepared for him, then shipped upon receipt of the damaged package in return. In such a case, the delivery times indicated above in these general conditions will no longer apply.
- PERSONAL DATA
As part of its service, Exodry will be required to process the personal data of its Customers.
- Identity of the controller
The person responsible for collecting and processing data on the Site is Exodry.
- Identity of the Data Protection Officer
- Data collected
- Data collected from customers
As part of its contractual relations, Exodry may be required to collect and process information from its Customers, namely: surnames, first names, function, company name, telephone number, postal addresses, email addresses, contract history .
- Purposes of collecting personal data
The data collected during the contractual relationship is subject to automated processing for the purpose of:
- perform contractual commitments;
- contact Customers;
- avoid any illicit or illegal activity;
- enforce the terms and conditions;
- initiate legal proceedings;
- verify the identity of Customers;
- Legal bases for processing
The data collected has the legal basis of a contractual relationship.
- Data recipients
The data collected can only be consulted by Exodry within the limits strictly necessary for the performance of contractual commitments.
This data, whether in individual or aggregated form , is never made freely viewable by a third party natural person.
- Duration of retention of personal data
The personal data collected is kept for the duration of the contractual relationship, and for the time during which Exodry's liability may be engaged.
After the retention period, Exodry undertakes to permanently delete the data of the persons concerned without keeping a copy.
- Security and confidentiality of personal data
Personal data is stored in secure conditions, according to current technical means, in compliance with the provisions of the General Data Protection Regulations and the national legislation in force.
Access to Exodry premises is also secure.
- Data minimization
Exodry may also collect and process any data voluntarily transmitted by its Customers.
Exodry directs its Customers to provide personal data strictly necessary for the performance of contractual commitments.
Exodry undertakes to keep and process only the data strictly necessary for its professional activities, and will delete any data received that is not useful for its activities as soon as possible.
- Respect for rights
Exodry Customers have the following rights regarding their personal data, which they can exercise by writing to Exodry 's postal address or by completing the online contact form.
- Right to information, access and communication of data
Exodry Customers have the possibility of accessing the personal data concerning them.
Due to Exodry's obligation of security and confidentiality in the processing of personal data , requests will only be processed if Customers provide proof of their identity, in particular by producing a scan of their valid identity document ( if requested by the dedicated electronic form ) or a signed photocopy of their valid identity document ( if requested in writing) , both accompanied by the mention “I certify on my honor that the copy of this identity document conforms to the original. Done at … on …”, followed by their signature.
To help them in their approach, Customers will find here a letter template developed by the CNIL .
- Right of rectification, deletion and right to be forgotten
Exodry Customers have the option of requesting the rectification, updating, blocking or deletion of their personal data which may prove to be inaccurate, erroneous, incomplete or obsolete .
Exodry Customers can also define general and specific directives relating to the fate of personal data after their death . If necessary , the heirs of a deceased person may demand that the death of their loved one be taken into consideration and/or that the necessary updates be made.
To help them in their approach, Customers will find here a letter template developed by the CNIL.
- Right to object to data processing
Exodry Customers have the possibility to oppose the processing of their personal data.
To help them in their approach, Customers will find here a letter template developed by the CNIL.
- Right to data portability
Exodry Customers have the right to receive the personal data they have provided to Exodry in a transferable, open and readable format.
- Right to restriction of processing
Exodry Customers have the right to request that the processing of their personal data by Exodry be limited. Thus, their data can only be kept and no longer used by Exodry.
- Reply duration
Exodry undertakes to respond to any request for access , rectification or opposition or any other additional request for information within a reasonable period of time, which may not exceed 1 month from receipt of the request.
- Complaint to the competent authority
If Exodry's Customers consider that Exodry is not respecting its obligations with regard to their personal data, they can address a complaint or a request to the competent authority . In France, the competent authority is the Cnil to which they can address a request here .
- Transfer of collected data
- Transfer to partners
Exodry uses authorized service providers to facilitate the collection and processing of its Customers' data. These service providers may be located outside the European Union.
Exodry has previously ensured the implementation by its service providers of adequate guarantees and compliance with strict conditions in terms of confidentiality , use and protection of data , for example via the US Privacy Shield.
Exodry uses the following subcontractors:
Directory of subcontractors
Treatment carried out
Development of commercial statistics in order to generate reports on the interactions of Internet users
Management of people's reviews
on products, services or content
Management of people's opinions on products, services or content
Management of people's opinions on products, services or content
Professional networking platform
Netherlands, Australia, Germany, Switzerland, France USA
- Transfer on requisition or judicial decision
Customers also consent to Exodry communicating the data collected to any person, upon requisition by a state authority or by judicial decision.
- Transfer as part of a merger or acquisition
If Exodry is involved in a merger, a sale of assets, a financing operation, a liquidation or bankruptcy or in an acquisition of all or part of its activity by another company, the Customers consent to the data collected being transmitted by Exodry to this company and that this company operates the processing of personal data referred to in these General Conditions of Service instead of Exodry.
- RESPONSIBILITY OF EXODRY
- Nature of Exodry's obligations
Exodry undertakes to take the care and diligence necessary to supply quality Products that comply with the specifications of these General Conditions. Exodry only responds to an obligation of means concerning the services covered by this document.
- Force majeure - Customer's fault
Exodry will not be held liable in the event of force majeure or fault on the part of the Customer, as defined in this article:
- force majeure
Within the meaning of these general conditions, will be considered as a case of force majeure opposable to the Customer any impediment, limitation or disturbance of the Service due to fire, epidemic, explosion, earthquake, fluctuations in the bandwidth, failure attributable to the access provider, failure of transmission networks, collapse of facilities, illicit or fraudulent use of passwords, codes or references provided to the Customer, computer hacking, a fault security attributable to the host of the Site or to the developers, flood, power failure, war, embargo, law, injunction, request or requirement of any government, requisition, strike, boycott, or other circumstances beyond the reasonable control of Exodry. In such circumstances, Exodry will be exempted from performing its obligations within the limits of this impediment, this limitation or this disturbance.
- Client's fault
Within the meaning of these General Conditions, will be considered as a fault of the Customer opposable to the latter any misuse of the Service, fault, negligence, omission or failure on his part or that of his employees, non-compliance with the advice given by Exodry on its Site, any unlawful disclosure or use of the Customer's password, codes and references, as well as the provision of incorrect information or the failure to update such information in its personal space. Will also be considered as a fault of the Customer the implementation of any technical process, such as robots, or automatic requests, the implementation of which would contravene the letter or the spirit of these general conditions of sale.
- Technical issues - Hyperlinks
In the event of impossibility of access to the Site, due to technical problems of any kind, the Customer cannot claim damages and cannot claim any compensation. The unavailability, even prolonged and without any time limit, of one or more online services, cannot constitute a prejudice for the Customers and cannot in any way give rise to the granting of damages from Exodry.
The hypertext links on the Site may refer to other websites. Exodry cannot be held liable if the content of these sites contravenes the legislation in force. Similarly, Exodry cannot be held liable if the Internet user's visit to one of these sites causes him harm.
In the current state of the art, the rendering of the representations of the Products offered for sale on this Site, particularly in terms of colors or shapes, may vary significantly from one computer station to another or differ from reality depending on the quality of the graphic accessories and the screen or according to the resolution of the display. These variations and differences cannot in any case be attributed to Exodry, which cannot in any case be held liable for this fact.
- Damages payable by Exodry
In the absence of legal or regulatory provisions to the contrary, Exodry's liability is limited to the direct, personal and certain damage suffered by the Customer and linked to the failure in question. Exodry cannot under any circumstances be held liable for consequential damages such as, in particular, loss of data, commercial damage, loss of orders, damage to brand image, commercial problems and loss of profits or customers. . Similarly and within the same limits, the amount of damages charged to Exodry may not in any event exceed the price of the Product ordered.
- Hypertext links and content of the Site
The Contents of the Site are published for information only, without guarantee of accuracy. Exodry cannot under any circumstances be held responsible for any omission, inaccuracy or any error contained in this information and which would be the cause of direct or indirect damage caused to the Internet user.
- Liability as host
The data, in particular comments, published on the Site by the Customer are under his own responsibility.
In this context, Exodry will benefit from the status of data host within the meaning of article 6-I-2 of the Law for confidence in the digital economy of June 21, 2004. In accordance with paragraph 3 of the same article, Exodry cannot be held civilly or criminally liable for these comments, unless, from the moment it became aware of the illegal activity or information, it acted promptly to remove this information or make access impossible.
- INTELLECTUAL PROPERTY
- Legal Protection of Site Content
The Contents of the Site are likely to be protected by copyright and database law. Any representation, reproduction, translation, adaptation or transformation, in whole or in part, carried out illegally and without the consent of Exodry or its successors or assigns constitutes a violation of Books I and III of the Intellectual Property Code and will be likely to give give rise to legal proceedings for infringement.
- Contractual protection of Site Content
The Internet user undertakes contractually with regard to Exodry not to use, reproduce or represent, in any way whatsoever, the Contents of the Site, whether or not they are protected by an intellectual property right, at a purpose other than that of their reading by a robot or a browser. This prohibition does not apply to indexing robots whose sole purpose is to scan the content of the Site for indexing purposes.
- FINAL STIPULATIONS
- Applicable right
These general conditions are subject to the application of French law subject to any mandatory rules of the country of residence of the consumer Customer.
- Changes to these Terms and Conditions
These general conditions may be modified at any time by Exodry. The general conditions applicable to the Customer are those in force on the day of his order or his connection to this Site, any new connection to the personal space entailing acceptance, where applicable, of the new general conditions.
Under Ordinance No. 2015-1033 of August 20, 2015, any disputes that may arise in the context of the execution of these general conditions and whose solution could not be found beforehand amicably between the parties should be submitted to https://www.cnpm-mediation-consommation.eu
In addition, the Customer is informed of the existence of the online dispute resolution platform, accessible at the following URL address: https://ec.europa.eu/consumers/odr/main/?event=main. home2.show
Any dispute relating to this contract or in connection with it will be settled by arbitration in accordance with the rules of the Digital Institute of Arbitration and Mediation: www.fast-arbitrator.com .
The nullity of one of the clauses of this contract will not entail the nullity of the other clauses of the contract or of the contract as a whole, which will retain their full effect and scope. In such a case, the parties must, as far as possible, replace the canceled stipulation with a valid stipulation corresponding to the spirit and the object of these presents.
The absence of exercise by Exodry of the rights which are granted to it by the present can in no case be interpreted as a waiver to assert the said rights.
- Telephone canvassing
The Customer is informed that he has the possibility of registering on the list of opposition to cold calling at the address http://www.bloctel.gouv.fr/ .
- Languages of these general conditions
These general conditions are offered in French.
- Unfair terms
The stipulations of these general conditions apply subject to compliance with the mandatory provisions of the Consumer Code concerning unfair terms in contracts concluded between a professional and a consumer.
- TREATMENT OF ELECTRICAL AND ELECTRONIC WASTE
EXODRY assumes all the obligations imposed on it by the provisions of the Environmental Code and relating to the composition of electrical and electronic equipment, the disposal of waste from this equipment, as well as the removal, treatment and recovery of electrical and electronic equipment, packaging, paper and household waste.
For the free take-back of electrical and electronic equipment required by article R.543-180-I of the Environmental Code, the Purchaser may take the used equipment to a local collection system. Find your collection point here .
EXODRY SAS makes every effort to ensure the collection and processing of waste from its products in accordance with legal and regulatory requirements.
As such, EXODRY is registered under the following unique identifier numbers:
- EEE sector (ECO-organization ECOSYSTEM): FR302478_05CBIG
- Packaging sector (CITEO eco-organisation): FR302478_01QYEC
- Paper sector (CITEO eco-organisation): FR302478_03UAHX
- Home sector (ECO-organization ECOMAISON): FR302478_10SOJB
These identifiers attest to EXODRY's compliance with its registration obligations pursuant to Article L. 541-10-13 of the Environmental Code.
ORDER CANCELLATION METHOD
IN THE EVENT OF DISTANCE SELLING TO A CUSTOMER
In the event of distance selling, as defined by article L. 221-1 of the Consumer Code, within fourteen days, including public holidays, from the order or the commitment to purchase, the Customer has the right to waive it by registered letter with acknowledgment of receipt. If this period normally expires on a Saturday, a Sunday or a holiday or non-working day, it is extended until the first following working day.
Any clause of the contract by which the customer abandons his right to renounce his order or his purchase commitment is null and void. This article does not apply to contracts entered into under the conditions set out in article L. 221-2.
If you cancel your order, you can use the detachable form opposite.
Consumer Code art. L.221-5
∗ complete and sign this form
∗ send it by registered letter with acknowledgment of receipt
∗ use the address given in article 1
∗ send it no later than the fourteenth day from the day of the order or, if this period normally expires on a Saturday, a Sunday or a holiday or non-working day, the first following working day.
I, the undersigned, declare that I cancel the order below:
∗ Nature of the goods or service ordered:............................................... ........................
.................................................. .................................................. ..................................................
∗ Date of order: ........................................... .................................................. .................
∗ Date of receipt of the order: ........................................... ...............................................
∗ Customer name: .............................................. .................................................. ...........................
∗ Customer address: .............................................. .................................................. ......................
.................................................. .................................................. ..................................................
Client's signature :